Frequently asked questions
What is the return & refund policy?
Due to hygiene considerations, all wearing products are Non-Refundable and Non-Exchangeable for change of mind, please see the size chart to confirm the sizing before purchase.
Personalised items are made to order, are Non-Refundable and Non-Exchangeable Please Double check for personalised details before Checkout.
Other products can be return / exchange within 14 days of item received, item to be return as Unused and in its Original Package.
If a quality-related issue is identified within 7 days of receiving your item, we will be happy to offer a replacement or refund, subject to verification. Please contact us with clear proof of the issue (such as photos or videos) within the stated timeframe.
For any quality concerns or assistance, please reach out to our customer service team—we are here to help.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship Internationally?
Yes!
Please note, import duties & taxes may apply in your country. GROOF & CO. is not responsible for the payment of these import duties/taxes. Refusal to pay duties & taxes owed will result in any fees associated being deducted from a potential refund.
How much does shipping cost?
For Australian Orders, we offer a Standard Flat Rate of AUD $10 and Express Flat Rate of AUD$ 15 for Orders under $169 .
Free Shipping with purchase over AUD $169
For New Zeland Orders, we offer a Standard Flat Rate of AUD $20
For Rest of the World, we offer a Standard Flat Rate of AUD$35