Refund policy

We want you to feel confident when shopping with GROOF & CO. Please review the information below before placing your order, and contact our customer service team if you have any questions.

Change-of-mind returns

Due to hygiene considerations, wearable products are not eligible for return or exchange for change-of-mind reasons. We recommend checking the size guide carefully before purchasing to help you choose the right fit.

Personalised products are made especially for you and are therefore not eligible for return or exchange for change-of-mind reasons. Please double-check all personalised details, including spelling and sizing, before completing your order.

Eligible non-wearable products may be returned or exchanged within 14 days of delivery, provided they are:

• Unused and in original condition
• Returned with all original packaging
• Free from marks, damage, odours or signs of wear

Please contact our customer service team before sending anything back so we can guide you through the return process. Exchanges are subject to product availability.

Faulty, damaged or incorrect items

We carefully inspect every order before it leaves us. If your item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos or video showing the issue.

We’ll review the details and work with you on the most suitable resolution, which may include a replacement, repair or refund.

Nothing in this policy limits your rights under Australian Consumer Law. If a product is faulty, unsafe, not as described, or otherwise covered by consumer guarantees, please contact us so we can assist.

We’re here to help

For any return, refund or product-quality questions, please contact our customer service team. We’re always happy to help and will do our best to resolve your concerns promptly and fairly.